Refund policy

Last updated: Feb. 2026

Thank you for shopping with AHM3D.

Due to the nature of our products, the following return and refund rules apply in accordance with UAE consumer protection laws:

Returns & Refunds

  • Custom or made-to-order items are non-refundable and non-exchangeable, unless the item is defective or damaged upon delivery.

  • Ready-made (non-custom) items may be eligible for return only if unused and in original condition.

Damaged or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

  • Proof (clear photos or videos) must be provided for verification.

  • Once approved, we will offer a replacement or refund at our discretion.

Non-Refundable Items

  • Customized or personalized products

  • Items damaged due to misuse or improper handling

  • Items reported after 48 hours from delivery

Refund Processing

  • Approved refunds will be issued to the original payment method.

  • Shipping fees are non-refundable unless required by law.

For assistance, please contact us using the details provided on our website.